Terrain Assistant Manager - Site Operations

Location

This position is located at 297 Boston Post Road, Wayland, Massachusetts, 01778 United States

Role Summary

The Assistant Manager of Site Operations supports back of house operations and store maintenance. They also contribute to supporting the service experience, visual processes, and daily business operations to achieve an engaging and inspiring store environment.

Role Responsibilities

Customer Experience

• Leads by example in cultivating Terrain’s four promises: to welcome, to inspire, to inform and to appreciate our customer
• Delivers a seamless, multi-channel shopping experience through expertise in omni applications to efficiently get the product to the floor; prioritizes online order processing to exceed customer expectations
• Participates in supporting visual priorities, facility standards, nursery maintenance, and custodial tasks to upkeep a safe and inspiring store environment for the customer

Leadership + Team Management

• Maintains organizational standards in the back of house and exercises creative decision-making to impact organization and efficiency; facilitates the sharing of relevant information regarding shipment and back of house organization with the team
• Supports team development with new hire onboarding and continued education of the team through cross training of multiple departments
• Provides timely and specific employee feedback to create a culture of action and accountability 

Visual + Business Operations

• Leads daily product flow processes which include shipment receipt, processing, tagging, and preparing product for floor placement; understands how the merchant process impacts business and prioritizes product flow accordingly
• Supports unloading and check in of all delivery trucks, including plant material, home store product, and supplies; maintains record for all receiving paperwork for inventory integrity 
• Guides the operational support associates on executing interior and exterior maintenance, nursery tasks, and building repairs
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

Communication + Relationships

• Contributes to an inclusive and people-first philosophy; engages with employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported
• Checks in with leadership to maintain communication and teamwork on completing store objectives; is open and responsive to feedback
• Communicates insights and feedback to store leadership related to plant quality, shipment overages/shortages, damages, sku issues, and packaging standards

Role Qualifications

• Terrain brand fan
• 2+ years leadership experience
• Knowledge of home décor trends & gardening
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
• Eagerness to learn and grow within the organization

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores

Pay Range

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